Last updated: September 2026
This policy explains the rules governing cancellation and refunds for paid packages and services provided, or that may be provided, by the Aqar Ads website.
1. Scope of This Policy
This policy applies from the date paid packages and services are launched on the Aqar Ads website.
During the free listing period, no amounts are paid for publishing listings, and therefore the refund system does not apply to that period.
2. Amounts Paid
Once payment has been completed and the listing has been published or service delivery has begun, the amount paid is considered non-refundable.
This is because service delivery has started and the customer has begun benefiting from the features associated with the package or listing.
3. Refund Cases
Refund requests will only be considered if a defect or technical issue on the part of Aqar Ads makes it impossible to provide the service for which the customer paid.
In such a case, Aqar Ads management will first work to resolve the issue and make the service available to the customer.
If the issue cannot be resolved and the service cannot be provided, the customer may request a refund in accordance with this policy.
4. Refund Method
If a refund request is approved, the amount will be returned to the same payment method used by the customer to complete the purchase.
The amount will not be transferred to a different payment method unless it is not possible to process the refund through the original payment method.
5. Refund Timeframe
Refund procedures will begin within:
15 to 30 days
from the date the refund request is approved.
The actual time for the amount to appear in the customer’s account may vary depending on the bank, payment company, or financial institution that processed the transaction.
6. Failure to Achieve Sale or Rental Results
Purchasing any package or service from Aqar Ads does not guarantee that a property will be sold or rented.
A listing’s failure to receive a particular number of views, calls, customers, or to result in a completed transaction does not automatically entitle the customer to a refund.
Aqar Ads provides marketing and advertising services and does not guarantee a specific commercial result.
7. VIP Packages
Customers with VIP packages receive an additional level of follow-up and interaction with the Aqar Ads team.
The VIP service may include, according to the features of the package:
- Conducting an interview with the customer to understand their needs and property requirements.
- Reviewing the property and listing information.
- Preparing an appropriate marketing approach based on the package features.
- Following up with the customer during the package period.
- Providing support and follow-up related to the services included in the package.
The interview appointment and communication with the customer will be arranged using the contact information registered with Aqar Ads.
8. Failure to Attend a VIP Interview
If the customer does not attend the agreed interview appointment or does not respond to contact attempts by the Aqar Ads team, this is not considered a failure in the service provided by Aqar Ads.
The team may reschedule the interview subject to availability.
Failure to attend the interview does not automatically result in a refund of the package price.
9. Start of VIP Service Delivery
Once delivery of the services and features of a VIP package has begun, the amount paid becomes non-refundable, except where it is proven that an issue on the part of Aqar Ads prevents delivery of the agreed service.
10. Expiration of the Package Period
When the package period expires, the features and services associated with it automatically end in accordance with the package terms.
The customer is not entitled to claim a refund for any unused period after the package expires if the lack of use is attributable to the customer rather than to an issue on the part of Aqar Ads.
11. Additional Services
Any services or additional features outside the scope of the package are provided with the customer’s approval and according to the prices announced at the time the service is requested.
These services are subject to the same Cancellation and Refund Policy unless different terms are clearly agreed upon before payment.
12. Listings Deleted Due to a Violation
If a listing is deleted because it violates the Aqar Ads Terms and Conditions or Property Listing Policy, this is not considered a technical failure on the part of Aqar Ads, and the advertiser is not entitled to claim a refund because of the violation.
The advertiser is responsible for complying with all website terms and policies.
13. Data Errors by the Customer
Aqar Ads is not responsible for errors resulting from data, images, or information provided by the customer.
The customer’s submission of incorrect or incomplete information is not grounds for a refund after service delivery has begun.
14. Refund Requests
A refund request must be submitted through Aqar Ads official communication channels and should include:
- Name of the account holder.
- Email address used for the account.
- Phone number.
- Details of the service or package.
- Date of payment.
- Reason for the refund request.
- Proof of payment when requested.
Aqar Ads management will review the request and respond in accordance with this policy.
15. Non-Refundable Cases
No refund will be issued in the following cases:
- After the listing has been published or service delivery has begun.
- The listing does not achieve results or sales.
- A sale or rental transaction is not completed.
- The customer changes their mind after the service has begun.
- The customer does not use the service after purchasing it.
- Violation of the website’s Terms and Conditions.
- Deletion of the listing due to a violation by the advertiser.
- Submission of incorrect data or images by the customer.
- Failure to attend a VIP interview or respond to the follow-up team.
- Expiration of the package period.
- Any case in which Aqar Ads has delivered the agreed service.
This is subject to the exception of cases where it is proven that an issue on the part of Aqar Ads prevents delivery of the paid service.
16. Technical Issues
If a technical issue affects a paid service, Aqar Ads management will work to resolve the problem as soon as possible.
A temporary technical issue is not, by itself, grounds for a refund as long as the problem is resolved and service delivery is completed.
If the issue cannot be resolved and the service cannot be provided, the amount will be handled in accordance with the refund provision in this policy.
17. Changes to the Refund Policy
Aqar Ads has the right to amend or update the Cancellation and Refund Policy from time to time in line with the development of services, packages, and payment systems.
The policy in effect at the time the service is purchased will apply unless otherwise stated.
18. Acceptance of the Policy
By completing the purchase of any package or paid service from Aqar Ads, the customer confirms that they have read, understood, and agreed to comply with the Cancellation and Refund Policy.
19. Contact Us
For inquiries relating to cancellations and refunds:
Aqar Ads
Email:
support@aqarads.com
Phone:
01285850853
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